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I can't log in to my account. What should I do?

Fixes for common login issues including forgotten passwords and expired invitations.

Can't get in? Work through these — most login problems clear up in a minute.


Things to try

  • Check your email address. Make sure it's the one your account was created with, with no typos.

  • Reset your password. On the sign-in screen, use the password-reset option — Fieldsity emails you a link. Check spam if it doesn't arrive.

  • Confirm your account is active. If an admin removed you, you'll no longer be able to sign in. Check with whoever manages your team.

  • Use the same login everywhere. Your web and mobile app use one account — the same email and password work on both.

Note: Changing your email needs a verification step — your old address keeps working until you confirm the new one. See Manage your security settings.

Still stuck? Contact us and we'll get you back in.

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