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The mobile app is slow or crashing

Steps to resolve performance issues on iOS and Android.

If the app is dragging or closing unexpectedly, these steps clear up the vast majority of cases.


Quick fixes

  • Close and reopen the app. Swipe it away from your recent apps and launch it fresh.

  • Check for updates. Update Fieldsity in the App Store or Google Play — you may be on an older version.

  • Check your connection. A weak signal can make things feel slow while the app waits on data.

  • Restart your phone. The classic fix, and it works more often than you'd think.

  • Reinstall as a last resort. Delete and reinstall the app — your data is safe in the cloud and comes back when you sign in.

Tip: Keeping the app updated is the single best way to avoid slowdowns and crashes — new versions fix issues and improve performance.

Still having trouble? Contact us with your phone model and what you were doing when it happened.

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