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My data isn't syncing between the app and web dashboard

Steps to force a refresh and resolve sync delays.

Fieldsity keeps your phone and the web dashboard in sync automatically. If something's not showing up in both, it's usually a connection hiccup.


Things to try

  • Check your connection. The mobile app needs internet to sync. In a spot with poor signal, changes save and catch up once you're back online.

  • Pull to refresh. On the mobile app, swipe down on the screen to fetch the latest.

  • Refresh the web page. Reload your browser to pull in the newest data.

  • Confirm you're on the same account. Both should be signed in as the same user, at the same company.

Tip: Made a change in the field with no signal? It'll sync on its own once your phone reconnects — you don't have to re-enter it.

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