A teammate's role controls what they can see and do. You can change it any time as responsibilities shift.
Who can do this: Admins and Managers.
Update a role
Go to Settings → Team, click the ••• menu on the person's row, and choose View details. On their details page, open the Profile card, edit the Role, and save.
The change takes effect right away — the next time they sign in, they'll have the access their new role allows.
Note: Roles are Admin, Manager, Dispatcher, Technician, and Limited User. For what each one can do, see What are user roles and permissions?
Related: Remove or deactivate a team member.